Support Worker & Business Support Apprenticeship

This role will be working primarily under Complete Independence top support us as part of our Supported Living Contracts with Private individuals and Local Authorities.

The Inclusivity Group is recruiting a Health Care and Business Support Apprentice to support client relations and booking management across our group, primarily focusing on the provisions offered by Complete Communication & Complete Independence.

This is an exciting opportunity for someone passionate about supporting others, with excellent interpersonal and organisational skills, and who wants to utilise this within our group of companies and make a meaningful difference in people’s lives and every day of their work. As well as, going out and supporting our clients in the community and within their homes, we are looking for a candidate who is passionate about promoting independence, and encouraging independent personal care and hygiene.

We are looking for a full-time employee who is passionate about supporting individuals to be independent, proving tailored support to each client and is committed to supporting them in achieving their goals.

When not directly supporting clients, this role will also assist with the planning and organisation or support across our client group and act as a first point of contact, whilst being supported by our Client Relationship Managers and Registered Managers.

It is important that applicants are passionate about making a different in people’s lives, have an efficient telephone service and friendly manner to ensure customers consistently receive the high quality, caring and personal service we are known for.

Provide direct support to clients in their own homes and within the community, promoting independence, dignity, and choice. Support clients with personal care, hygiene, and daily living tasks while respecting their privacy and preferences. Assist clients with meal preparation, nutrition, and hydration needs. Encourage and support clients to develop life skills, such as cooking, budgeting, using public transport, and managing household tasks. Accompany clients to appointments, social activities, and community events to reduce isolation and promote wellbeing. Engage clients in meaningful activities that enhance their confidence, independence, and quality of life. Monitor clients’ health, wellbeing, and progress, reporting any concerns promptly to supervisors. Support with medication mangemnt (under appropriate supervision and training). Uphold safeguarding responsibilities by protecting vulnerable clients and following safeguarding policies and procedures. Maintain accurate records and documentation in line with company policies and regulatory standards. Communicate effectively with clients, families, and the wider care team, ensuring information is shared appropriately. Provide emotional support and reassurance to clients and their families. Promote equality, diversity, and inclusion in all aspects of care. Contribute to risk assessments and ensure health and safety procedures are followed in clients’ homes and community settings. Support community engagement activities, including attending events and representing the organisation in a professional manner. Carry out general administrative duties, such as answering telephone calls, responding to emails, and passing on accurate messages. Take part in training, supervision, and team meetings to enhance skills and knowledge. Undertake other reasonable duties as requested by Team Leaders, Directors, or the CEO in line with the role.

Training:

Training location: The apprentice will complete a combination of on-the-job training at their place of work and off-the-job training delivered by On Course South West.

Off-the-job training will take place at:

On Course South West.

Training frequency:

Off-the-job training will take place one day per week (typically during normal working hours). This meets the requirement that at least 20% of the apprentice’s contracted hours are dedicated to off-the-job learning. Regular progress reviews will be carried out every 8–12 weeks in partnership with the employer, training provider, and apprentice.

Training Outcome:

We are looking for individuals who are looking to develop themselves within The Inclusivity Group, with potential future roles of Senior Support Worker, Team Leader and potential to progress to become a Registered Manager.

 

As our group contains a variety of companies, there is scope to move into alternate roles within an alternate company within the group.

Employer Description:
The Inclusivity Group is committed to providing inclusive, person-centred services that empower deaf, disabled, and elderly individuals to live fulfilling, independent lives. We place quality, innovation, and care at the heart of everything we do, creating a supportive environment for both our clients and our team. Our group is made up of three distinct but complementary organisations: Complete Communication, Complete Independence, and Complete Training. Together, these businesses enable us to deliver a seamless, wrap-around service that supports people across communication, independent living, and lifelong learning. Our journey began in 2019 with the founding of Complete Communication by two directors determined to raise standards of support. Despite launching during a global pandemic, the company quickly grew and expanded nationwide. In 2023, we proudly joined forces with Complete Independence and Complete Training to form The Inclusivity Group, strengthening our ability to offer holistic and accessible services. Our vision is to empower people to engage, interact, and feel valued within society. Our mission is to ensure that everyone has the opportunity to be an equal and active member of their community.

Working Hours :
Monday - Friday, 09.00 - 17.00 -Expected- may require evening and weekend work on occasions.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience