IT Support Apprentice

Logging of service desk tickets into our helpdesk system
Building and preparing machines before they are sent out to clients Creation of weekly, monthly and ad-hoc reports using PowerShell and other tools. Fault finding desktop, laptop and servers at both a hardware and operating system level Helping our clients with their IT problems via email, telephone and remote-control tools Office 365 and Active Directory user and systems management Installation, configuration and maintenance of various cloud systems such as anti-spam, firewall, DNS and email services

Training:

Information Communications Technician Level 6.

An apprenticeship includes regular training with Althaus Digital 
At least 20% of your working hours will be spent training or studying.

Training Outcome:

There will be a full-time role available for a hardworking apprentice who excels in both the job role and their apprenticeship studies.

Employer Description:
The IT support partner for your business! For over 10 years, Ace IT has been providing excellent support services to organisations across the East Midlands. Our team of computer experts are here to make your life easier, take away your IT worries and help secure your systems.

Working Hours :
Monday to Friday – 8:30am – 5:00pm with an hour lunch break. **Once you become more experienced you will join the rota shifts of 8:00am – 4:30pm and 9:30am – 6:00pm.*

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working