Reception / Admin Apprentice

The post holder will be required to assist in the provision of an efficient administration service. Full apprenticeship and role training will be provided for this exciting new position in this fast-moving practice.

Duties of the post: 

Administration: 

Opening and scanning of post Coding of post and distribution to GPs Answering patient telephone queries Assisting with the recall of patients on the chronic disease register Completing insurance/blue badge/DVLA paperwork from solicitors/council Covering for other Administrators/Secretaries when absent Attending patient group meetings and taking minutes

Results desk: 

Taking calls from patients regarding test results, conveying information clearly and in a sympathetic manner

Prescriptions: 

Handling repeat prescription requests when the prescription clerk is absent, ensuring they are processed in a timely manner, tasking GPs with queries and liaising with pharmacies

Reception / appointments desk:

Working on reception and handling all patient enquiries as the first line of contact Logging patient arrivals, booking appointments and utilising the full range of services provided with the electronic appointments system (training will be provided) Dealing with patients face to face in a professional manner Scanning of patients records Handling the booking of patient reviews for various disease categories

Additional duties: 

The post holder will be expected to undertake any other reasonable additional duties to support either the reception or administration function

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the managers which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.

Training:

As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:

Level 3 Business Administrator Standard Apprenticeship Level 2 Functional Skills maths and English if equivalents are not already achieved You will also develop the skills, knowledge and behaviours required to work within an office environment This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions All evidence will be logged to your electronic portfolio

Training Outcome:
Prospects for progression to a permanent position for the right candidate upon completion

Employer Description:
Welcome to Northgate Surgery. With patient needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues, along with links to other relevant medical organisations. The phone lines open at 08.00 until 18:00 (except when closed for training) Monday to Friday, after which calls are diverted automatically to the Local NHS Out-of-Hours service. The surgery is also closed on Wednesday afternoons once a month from 12:00 for staff training. Please see the notice displayed on the main door and in the reception area.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Flexible,Caring,Self Motivated