ICT Customer Support Apprentice

Dealing with customers over the phone in a professional manner Providing end user support Building and installing hardware and software Installing and maintaining servers System management High level internet security Voice over IP Telephony Networking and multi-site technology Back up and data security.

Training:
Face to Face in person College attendance once every other week

Training Outcome:

For the right candidate future prospects are excellent. AF-IT Ltd are looking to train and develop an individual with the view to then taking them on as a permanent member of staff upon successful completion of the apprenticeship.

Employer Description:
Formed in 2003, AF-IT Limited now support customers across the UK and beyond. Supporting satellite and regional offices, home workers and unattended systems, takes us to the USA, The middle and far east, to South America and Australasia. We provide 1st class support to your end users, and experienced technical staff to design and develop new systems, install hardware and construct software environment and applications.

Working Hours :
Monday - Friday, 09.00 - 17.30 with 30 minutes lunch break.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative,Analytical thinking skills,Able to work independently