ICT Apprentice workshop engineer

The role includes assisting with remote IT support Upgrading software Helping manage user accounts and devices You'll gain hands-on experience in a fast-paced environment, working closely with our team to deliver high-quality service and develop your skills in IT and customer support

Training:

As the successful apprentice you will undertake an Apprenticeship in ICT Level 3 Information Communications Technician, to include assessment in Skills, Knowledge, and Behaviours of an IT Apprentice. A Standard contains a list of the skills, knowledge and behaviours an apprentice will need to have learned by the end of their apprenticeship.

These include:

Technical Competencies Communication IT Security Remote Infrastructure Data Problem solving Workflow management Health and Safety Performance

During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training. You will be supported with your learning by a tutor and assessor during your time as an apprentice.

Training Outcome:
IT Support Full time employment

Employer Description:
Reform IT is a Cheltenham-based Managed IT Service and Security provider with over 250 years of combined experience. They offer tailored IT support, cybersecurity, cloud solutions, Microsoft 365, and Apple consultancy. Their mission is to simplify tech for businesses, boost productivity, and enhance security through expert guidance and reliable service.

Working Hours :
37.5 hours per week, Monday to Friday, 9.00am - 5:30pm, one hour unpaid lunch.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience