Apprentice Medical Receptionist

Reception:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Deal with all general enquiries including booking, cancelling and amending appointments Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Register new patients to the practice onto the Clinical System. Ensure urgent and home visit requests are recorded appropriately to ensure timely action Receive and make telephone calls as required. Participate in the practice centralised call centre Promote online services to patients Advise patients of relevant charges for private services Take payment and issue receipts for any chargeable services, ensuring accurate record keeping

Administration:

Action prescription requests within the practice timeframe, liaising with pharmacies as appropriate Receive and disseminate  incoming mail as appropriate Ensure any safeguarding report requests are passed to the PA to Operations Manager responsible for safeguarding in a timely manner Open / Close premises in line with procedure – including activation / deactivation of alarm Ensure the premises are completely secure Report any security issues accordingly

Training:

Business Administrator Level 3 Apprenticeship Standard:

The training for this apprenticeship with Havant and South Downs College will be work based with support and coaching from a college workbased trainer Review meetings will be held once a month either in the workplace or on Teams

Training Outcome:
Potential for a permanent role in the practice reception team (subject to availability at time of completion) or opportunity to pursue development as opportunities arise

Employer Description:
Portsdown Group Practice covers the whole of Portsmouth from postcode PO1 to PO7. We are a 6 site Practice with a total list size of approx. 62,400 patients. We have 11 Clinical Partners, a vast number of Salaried GPs, Nurse / Paramedic Practitioners, Clinical Pharmacists, a comprehensive Nursing team and other associated health practitioners. We are an active training practice. Due to our size our organisational structure includes a Management Team, based at Kingston Crescent (Group Business Director, Operations Manager, Finance Manager, Business Intelligence Manager, Clinical Team Manager and Management Support Team) and a surgery team at each site. We have also employed an extensive team through our Primary Care Network (PCN) funding. This includes Social Prescribers, Pharmacy Technicians, Frailty and Palliative Care Coordinators and Podiatrist. The practice operates out of 6 surgeries, Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP), Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ). Everyone working within the Practice is committed to the provision of high-quality care for the benefit of our patients, whom we respect and value. We strive to be an open-minded, friendly, caring, and inclusive team.

Working Hours :
Monday, 08:00 - 17:30, Tuesday, 09:30 - 18:30, Wednesday, 08:00 - 15:30, Thursday, 08:00 - 13:00, Friday, 10:00 - 18:30.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Ability to work under pressure,Ability to prioritise,Good interpersonal skills,Resilient