Trainee Technical Support Engineer Apprentice

Configuring in-house software Formatting spreadsheets - Excel data import Building/testing/fixing hardware Supporting the team and technicians Supporting inbound calls from customers Troubleshooting

Training:
You will work towards a Level 3  Information Communications Technician Apprenticeship delivered by VQ Solutions You will have a dedicated VQ Mentor, and will also be supported internally by your manager  During this apprenticeship, you will develop a portfolio, attend workshop sessions and have monthly reviews All apprenticeship work will be completed during working hours

Training Outcome:

Full-time Technical Engineer.

Employer Description:
Club Control is one of the largest providers of custom management products and software solutions to the social club sector in the UK. Our customer base is national and we have offices located in Chester and London. We have a combined industry experience of over 50 years and really know how clubs work and how they operate. Drawing on this knowledge we design our products specially for clubs so they make YOUR job easier, faster and more accurate and in turn make your club more efficient, more secure and MORE PROFITABLE. We believe in service and are proud of the back up support we provide our customers. Our dedicated service line and advisors are available between the hours of 09:00 and 23:30 365 days a year. We also have state of the art custom remote support meaning we can train, diagnose, and fix instantly over the internet, ensuring you receive seamless support.

Working Hours :
Monday to Friday, 09:00 - 17:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Good time management,Ability to prioritise,Interest in building hardware