Customer Service Apprentice

To provide an efficient and effective, high-quality front-line service to the council’s customers regardless of access channel, i.e. face to face, phone, email or web services to proactively resolve customer issues

To provide a front-line response to customer enquiries in accordance with all procedures to ensure resolution at first point of contact as required to avoid the necessity to transfer the customer to other departments and ensure high standards of customer care To obtain information and facts from the customer to record and distribute to relevant departments for their action including to input and maintain information through a range of databases and systems to ensure accurate and up to date information to effectively manage queries and services To assess, validate and assist in the completion of applications submitted to the council and to process in accordance with all procedures To accurately check and receipt income received by the council to ensure all finance received is properly accounted for and accurately credited to customer accounts Occasionally assisting visitors to the council as the main reception point, to direct them to correct venues/officers and to register them in compliance with fire & safety regulations Actively develop and maintain an extensive working knowledge of Council services and procedures

Training:
You will be expected to work in HBC offices in Hastings Town Centre

Training Outcome:
Potential permanent full-time employment on successful completion of the apprenticeship

Employer Description:
Hastings Borough Council serves as the local authority for the historic seaside town of Hastings in East Sussex. Operating from Muriel Matters House on the seafront, the council is responsible for key services including housing, planning, waste and recycling, licensing, and maintaining the town’s seafront and public spaces.

Working Hours :
Monday, Tuesday, Wednesday, Thursday 8:30am- 5.00pm Friday 8:30am- 4:30pm

Skills:
Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Non judgemental