ICT Support Technician Apprentice

On a day-to-day basis, you will assist our experienced IT Engineers by:

Providing 1st fix IT diagnosis over the telephone for hardware, software, network, antivirus and operating system issues Providing remote support to clients for Microsoft platforms Fixing, preparing and replacing hardware for clients Supporting with installing and configuring computer systems Troubleshooting system and network problems, as well as diagnosing and solving problems Logging calls and ensuring management of database

Training Outcome:

There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

Employer Description:
Since 1992 Vaughan Data Systems have been providing solutions and helping businesses across the Midlands. They are dedicated to customer service and keeping their clients businesses free from annoying computer issues. Customer retention is very important to them and they always go the extra mile in order to keep their clients satisfied.

Working Hours :
Monday - Friday, 9.00am - 5.30pm.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Creative,Non judgemental,Patience