Apprentice Accounts Administrator

Deal with incoming and outgoing calls using the database system Accurate updating of individual client accounts Assist with authorising of weekly bank payments Assist in resolving account related queries via telephone and email Assist in auditing and reviewing accounts as per procedure manuals Update and maintain the information on the internal client databases Deal with correspondence from local authorities and clients Accurate filing – ensuring all client information filed in a timely manner Cover colleagues’ workloads as and when required Attend and contribute to team meetings Attend training as identified by line management Observe and implement all company policies and procedures

Training:
Training will be provided by EMA Training to cover the content required to gain your Business Administration Level 3 qualification which will help start your career and give you an insight into the businesses processes and procedures Our training will be provided through a combination of online and in person visits to the workplace, you will be supported by your trainer/mentor to cover the required content for the business administration level 3 apprenticeship programme   You will be assessed during your end point assessment through a knowledge test, project presentation and professional discussion  

Training Outcome:

Opportunity for a full-time position within the team upon completion of the apprenticeship programme. 

Employer Description:
DD Payroll is a trusted payroll bureau with a strong social mission. As a trading arm of The Disability Syndicate, a social enterprise, we have been delivering ethical and reliable payroll solutions since 2004. We specialise in supporting people who receive Direct Payments and Personal Health Budgets, as well as organisations in the public and social good sectors. Owned by Disability Direct, we draw on decades of lived experience in social care to provide payroll services that are not just accurate and compliant, but also person-centred and compassionate. At DD Payroll, we believe payroll isn’t just about numbers—it’s about supporting independence, choice, and peace of mind for those who rely on care and those who provide it.

Working Hours :
Monday- Friday between 9am-5pm. Evening and weekend work will be necessary occasionally.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Initiative,Non judgemental,Patience