Business Administration Apprenticeship

Message taking Diary Management Scanning, photocopying and postal duties Assisting customers with support and queries General administrative duties to ensure the smooth running of the office Dealing with general enquiries such as emails, processing or handing them on to relevant colleagues Raising faults and internal work tickets Liaising both internally with different departments and externally through partner companies to resolve customer queries Carrying out any other ad hoc administration duties where necessary Liaising with clients/providers in a professional manner via email or in person Arranging Client Appointments via telephone Learning our processes and procedures, including systems, review packs and the processing of new business Confident with IT and Microsoft office software packages, especially Teams, Outlook, Word, Excel and PowerPoint Managing grant applications via word and excel documents

Training:

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

Record and document production Decision making Interpersonal skills Communication Quality IT skills Planning and organisation Project management Relevant regulation Policies External environmental factors Training 2 days a month via Zoom In-house training and mentoring support

Training Outcome:
Possibility of a full-time position upon completion of the apprenticeship

Employer Description:
Our expert green energy engineers at Armstrong Renewables are dedicated to providing renewable energy solutions in Newcastle and the wider North East region. Our mission is to guide you or your business towards a greener and more sustainable energy future. We specialise in offering professional renewable energy consultations and solutions, with a dedication to completing a full service from initial conversation to aftercare and everything in between.

Working Hours :
Monday- Friday- 9:00am- 5:00pm, including breaks/lunch

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative