Business Administration - Revenues Apprentice

As an apprentice in the Sundry Invoices team, you will gain firsthand experience in a dynamic and varied environment.

You will collaborate with experienced staff, developing practical skills and contributing to essential financial processes.

What you will do at work:

Invoice Management: Raise sundry invoices and assist customers in understanding their charges Customer Support: Respond to queries via phone and email, review submitted evidence and forward it to relevant departments Account Maintenance: Help maintain accurate customer accounts and support our customers in setting up payment plans, especially when they fall into arrears Data Processing: Manage large volumes of data, including cancelled Direct Debits and customer information ahead of annual invoicing System Improvements: Participate in system changes and contribute to developing new electronic solutions to enhance online services for residents Process Development: Review current procedures and help implement more efficient, digital ways of working

What You will Gain:

Experience in financial administration Communication and customer service skills Exposure to data management A supportive team environment focused on learning and development

Training Outcome:
Full-time position if available

Employer Description:
East Devon District Council is a forward thinking councl providing a range of services to the residents of East Devon, incluiding street cleansing, envioronmental health, planning and revenue collecetion. You can find out more about working for us at https://eastdevon.gov.uk/careers/working-at-eddc/about-us/

Working Hours :
Monday to Friday shifts between 9am to 5pm.

Skills:
Attention to detail,Organisation skills,Customer care skills,Number skills,Team working,Initiative,Patience,Confidential