Customer Service Advisor Apprentice
Consistently improve upon and deliver a Customer Experience to the highest standards to both internal and external customers.
Responsible for ensuring products manufactured by Dalziel Ingredients Ltd are delivered on time to either internal or external customers.
Customer requirements and monitoring of performance
Effectively deal with both incoming and outgoing calls to ensure a high level of productivity
To integrate and participate in the Food Safety Culture into the procurement process through regular attendance of departmental meetings
To ensure that BRC V8 Global Food Standard through the Dalziel Ingredients Ltd, relevant procedures and other documents are fully implemented into the day-to-day activities of the site which cover Food Safety, Quality, Legality and Integrity
To liaise with the NPD / Technical teams to ensure that customer services do not impact Food Safety, Quality, Legality, Integrity and customer
To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner.
Respond to customer communications via email as well as telephone
Ensure all data and administrative work is carried out accurately and in a timely manner.
Liaise and develop a rapport with internal/external customers
Able to manage own time and productivity effectively to meet service requirements
Actively look for ways to improve customer service, including your own personal performance, by sharing ideas with your team.
Display extensive knowledge about products and services
Maintain sensitive data information
Adherence to food safety rules/process
Ensure a clean and tidy office inline with a highly accredited BRC site
Supports and promotes 'clean as you go'
Consciously create a workplace culture that is consistent with Dalziel Ingredients guiding and operating principles
Ensuring that communication between all staff members/department is ongoing.
Ensure a safety-first approach in all you do
Actively support the company’s Health and Safety objectives
KPI’s for this role will be measured on: On time in full delivery of all Materials, Stock Levels, Schedule Adherence and Materials availability
Training Outcome:
Potentially a full-time role available for the right person upon completion of the apprenticeship. The employer is invested in progressing staff within the business when the opportunity arises.
Employer Description:
Dalziel are a leading food manufacturer specialising in developing bespoke flavour and functional blends for all food sectors.
Working Hours :
Monday to Friday, between 09:00-17:00.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working