Customer Service Apprentice

Customer Support & Enquiries:

Act as a first point of contact for customers via phone, email, and live chat Handle general enquiries, providing accurate and timely responses Escalate complex issues to senior team members where necessary Maintain a professional and helpful approach at all times

Order Processing & Administration:

Support the processing of sales orders and customer requests Assist with updating customer records in the CRM system Ensure accurate data entry for customer and order information Help track and monitor order progress, liaising with operations when required

Sales & Service Support:

Work with the sales team to prepare quotes, order confirmations, and customer communications Assist in identifying opportunities to improve the customer journey Support promotional campaigns and follow-up activities under guidance

Learning & Development:

Undertake formal apprenticeship training in customer service Apply learning to day-to-day tasks and share progress with line manager Participate in coaching, mentoring, and shadowing of experienced team members

Teamwork & Collaboration:

Work closely with customer service colleagues, sales representatives, and other departments Attend team meetings and contribute to discussions on service improvements Support internal projects and initiatives that enhance customer satisfaction Success Measures (KPIs) Completion of apprenticeship modules and milestones Positive feedback from customers and colleagues Accuracy and timeliness of order processing Contribution to improving customer satisfaction scores Demonstrated growth in confidence, skills, and responsibility

Training Outcome:
Permanent position Training at higher levels

Employer Description:
John Winter & Co Ltd is a trusted supplier of specialist materials and solutions across multiple industries, including the dental sector. With a strong reputation for innovation, quality, and customer service, we provide customers with products that enhance efficiency, reliability, and value. Our team is committed to building long-term relationships with customers and ensuring excellent service standards.

Working Hours :
Monday- Friday 8.30am- 5pm 30 minute lunch break

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative