Customer Service Apprentice

As a Customer Service Apprentice, you’ll work in the heart of the
business, supporting customers and engineers to keep operations
running smoothly. Your typical duties may include:

·       Answering customer enquiries by phone and email, providing helpful and professional responses.

·       Booking jobs, updating diaries, and coordinating locksmith visits.

·       Inputting and maintaining accurate customer and booking data.

·       Managing office administration tasks such as filing, document updates, and inventory tracking.

·       Communicating with customers, engineers, and suppliers to ensure great service from start to finish.

You’ll be fully supported by experienced team members and
receive on-the-job training to develop your skills and confidence.

Training:

Working towards a Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. 

The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the workplace. 

Training Outcome:

After successfully completing the Level 2 Customer Service
Practitioner apprenticeship, you could progress into a permanent
role such as Customer Service Advisor, Scheduler, or Office
Administrator. With further training, you could move into senior
administrative or customer service management roles within the
business or wider industry.

Employer Description:
Gray’s Locksmiths are a long-established Nottingham-based business, proudly serving customers since 1987. Specialists in locksmithing, key cutting, and security solutions, they have built a strong reputation for quality workmanship and outstanding customer care. Their experienced team combines traditional skills with modern technology to provide reliable and professional services for both domestic and commercial customers across the region.

Working Hours :
Monday to Friday, 8:30am – 5:00pm with a 30-minute lunch break.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Confidence,Building rapport,Knowledge of Word and Excel