Digital Support Technician Apprentice London "Gunnersbury"

What you’ll do
⦁ Answer phones and emails, triage simple queries, and escalate when needed
⦁ LMS administration resetting courses, passwords, basic troubleshooting, and simple reports
⦁ Build Articulate Rise skeletons from scripts; make clear layout and accessibility choices
⦁ Draft Vyond (AI Video Creation) scene outlines shot list, on screen text, assets, and maintain templates
⦁ Update the website for new course launches titles, descriptions, images, and links
⦁ HubSpot housekeeping contacts, lists, properties, templates, and simple dashboards
⦁ SharePoint housekeeping folders, permissions, metadata, and version control
⦁ Assist with DVD orders picking, packing, dispatch paperwork, drop off at kiosk or postbox, and stock checks
⦁ Create simple SOPs and spot quick wins for efficiency
You’ll bring
⦁ Clear written communication and tidy naming and version control habits
⦁ Confidence with Articulate Rise or similar web authoring, or willingness to learn
⦁ Basic HubSpot and SharePoint skills, or willingness to learn
⦁ An eye for layout, readability, and accessibility
⦁ Accuracy with data and confidentiality

Nice to have

Vyond exposure, simple image editing, spreadsheets and CSV imports, interest in care or edtech.

Training:

Level 3 Digital Support Technician Apprenticeship qualification.

Functional Skills in maths and English, if required.

Blended on/off the job training.

Training Outcome:

Full-time employment is expected once the apprenticeship is complete.

Further training opportunities with Higher Level Apprenticeships are also available.

Employer Description:
With over 20 years’ experience training in the care sector, we understand that high-quality care starts with high-quality care training. Our client offers a comprehensive range of eLearning courses for care home, home care and childcare settings, providing flexible and accessible training options for professionals in the care industry.

Working Hours :
Monday- Friday, between 9.00am- 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Patience