ICT Apprentice

Serve as the first point of contact for technical support via phone, email, and ticketing system Troubleshoot and resolve hardware, software, and network issues across a diverse tech stack Escalate complex problems to second/third line support when appropriate Create and maintain clear, effective Standard Operating Procedures (SOPs) Proactively suggest improvements to enhance client satisfaction and streamline support processes Document support activity thoroughly and consistently Deliver friendly, professional, and customer-focused service at every touchpoint

Training:
Information Communications Technician Level 3 The apprentice will be trained under NowSkills Apprenticeships

Training Outcome:

The successful candidate will be offered a full-time position after their apprenticeship is complete.

Employer Description:
Established in 2011, we are a trusted Managed Service Provider (MSP) specialising in delivering high-quality IT support and technical solutions across the Midlands and Northwest. Our foundation is built on a commitment to technical excellence, providing businesses with robust and reliable IT infrastructure to support their growth and innovation.

Working Hours :
Monday - Friday 9am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Creative