Apprentice IT Technician

You will be responsible for:

Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users, including the management of laptop loans Handling printing problems – both hardware and software Dealing with user account problems as and when they occur Hardware – routine checking, fault-finding and rectifying, general maintenance Stock control of consumables and hardware ordering, distribution and paperwork Escalating calls or technical issues internally or to third parties as appropriate To assist and train students and staff in the use of the Network when applicable Changing telephone extensions and names on the school phone system Assisting the IT Lead in all IT related projects Updating IT equipment and maintaining the asset register Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations

Training:

The Level 3 IT Technician is delivered by United Apprenticeships.

The apprentice will complete training on the job from Bacon's College, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face-to-face conferences.

Training Outcome:

This role will give you a basis for your IT career, whichever career path you end up taking.

Employer Description:
Bacon’s College was established in the Surrey Docks peninsula, South-East London in 1991 as a City Technology College and joined the United Learning Trust in 2018. Bacon’s has long been an important part of the fabric of the local community in South-East London. We are proud of that history and of the way the College has evolved and adapted to meet the needs of its young people. Bacon’s is a thriving community that is welcoming of students of all faiths and those of none. Staff and students value the distinctive nature of its Christian ethos to which every member of its community contributes. The school is well disciplined and calm, and we pride ourselves on the harmonious relationships that exist in the school. Today, Bacon’s sits in modern and well-equipped facilities in an area that is rapidly changing and growing. Learning is at the heart of everything we do, and we have the highest aspirations for our students, determined that they can achieve and overcome any barriers that may lie in their path. A significant proportion of our students go on to university each year and a culture of aspiration and achievement is evident. Bacon’s has improved rapidly in recent years. We are now a ‘good’ school as judged by Ofsted, are heavily oversubscribed and achieve high academic outcomes. We are not complacent and strive to continuously improve to become a ‘great’ school.

Working Hours :
Monday - Friday, between 8.00am to 4.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel