Client Services / Production Apprentice

Adopt working practices by Senior Client Services Manager Work in accordance to the agreed business process Ensure KPI measures for Service Excellence are delivered upon. Sales & Customer relationships and play an active role in the on-going client relationship. Direct client contact. Provide proposals for continuous improvement. Feedback on initiatives for individual customer accounts to add value and drive increased profitability. Report on positive activity driven by the Group. Report lack of compliance to business process Escalate issues and offer up solutions to problems. Ensure client service KPI (key performance indicators) are delivered upon. Responsible for project purchase order cover for own projects Work with senior peers to understand how you manage client briefs and interpret these for Augustus Martin Group (Design / CAD / Print / Data brief for dynamic print / Logistics / AFD). Raise concerns where required to Senior Client Services Manager. Communicate critical paths to clients and internal teams to manage expectations. Review and fill in gaps in client briefs.

Training:
Mentoring and coaching. Internal training sessions. E-Learning. Cross-departmental training.

Training Outcome:

Permanent role, career progression between Augustus Martin. 

Employer Description:
For over 50 years Augustus Martin have been a market leader in the manufacture of POS and Out-Of-Home communication. Over that time, in the ever-changing world of brand and retail marketing solutions, the only thing that has stayed constant is the innovation and craftsmanship of our team members. Our award-winning products and services and our continual drive for perfection, has enabled us to become the trusted partner for the biggest retailers and brands. We are proud of our manufacturing heritage which is underpinned by a deeply engrained service ethos and the desire to always go the extra mile for our clients. These values are the foundation of our success. Never frightened of change, our business has constantly evolved to offer sustainable end-to-end solutions in POS and Out-Of-Home environments. Our services and technical solutions ensure we can cost effectively deliver at every point from concept to installation.

Working Hours :
Monday to Friday, 8:30am to 4:30pm or 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative