Apprentice Customer Service Advisor

Communicate effectively with colleagues and customers Behave following the values of the company and the brand Operate as an effective team member Taking responsibility when needed and being honest and accountable Take personal ownership to improve your own performance Understand how the business works from an operational perspective and demonstrate commercial awareness All training will be through online webinar delivery, with the End Point Assessment being conducted at your place of work.

Training:
All training will be through on-line webinar delivery with the End Point Assessment being conducted at your place of work. 2 days a month

Training Outcome:
Level III Customer Service Specialist  Many of our apprentices can go on to become a, Service advisor or Sales executive and even Sales or Aftersales Managers!

Employer Description:
What started in the early 1970s with one site in Bury St Edmunds has grown into a family-run group with over 14 locations along the A14 and into Essex. Today, they are proud to serve customers in Cambridge, Bury St Edmunds, Ipswich and Colchester with the help of more than 210 team members. With an annual turnover of £140 million, we’ve built a reputation as one of the UK’s Top 200 Dealer Groups – but at heart, they are still a family business focused on people. They represent a wide mix of leading brands including Honda, Hyundai, Mazda, Suzuki, Renault, Dacia and Alpine – plus we have an Approved Used Car Centre. Motorcycles are part of our DNA too, with a fantastic line-up of Honda road and off-road bikes, plus Stark Electric off road bikes for those looking for something different. Alongside new vehicles, they stock a great range of quality used cars from many trusted makes, not just the franchises

Working Hours :
Monday to Friday 9am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Patience