Business Administrator Level 3 Apprentice - Shine On

Handling incoming phone calls from service users, members of the public, and professionals making enquiries about our services. Entering information accurately into our data recording system. Producing regular reports from the data system. Creating worksheets for our handyman and laundry run services. Maintaining a simple stock control system for mobility aids.Updating and maintaining online volunteer records. Assisting the Office Manager as needed, including: Uploading and recording bills in our accounting system Digital filing and photocopying Stocktaking stationery supplies Helping with hospitality Carrying out any other reasonable tasks requested by management.

Training:

4 days per week at Shine On.

1 day per week at Newcastle College.

Training Outcome:

There is good potential for continued employment upon successful completion of the apprenticeship.

Employer Description:
Shine On is a small, friendly charity based in Heaton, working mainly across the east of Newcastle. We deliver services and activities for older people, helping them remain independent, active, and connected. We also operate a community launderette and a small mobility aid service. Our team offers a supportive and pleasant working environment. The office is located just off Heaton Road (near the Corner House pub), with excellent transport links and close to Chillingham Road’s shops and services.

Working Hours :
Monday – Friday 9am – 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative