Business Administration Apprentice - Parking Services

You’ll play a pivotal role in supporting the delivery of one of the city’s most high profile front-line services. This apprenticeship provides an excellent opportunity to gain hands-on experience with in a busy local government environment, developing advanced administrative, organisational and communication skills.

You will work alongside experienced officers and supervisors, supporting the effective management of parking and enforcement operations, alongside customer services. Every week will combine structured learning, practical office-based work and exposure to real-world service delivery.

Key responsibilities will include:

Providing comprehensive administrative support across parking and enforcement services, including accessing and analysing digital parking systems such as RingGo (cashless parking) and Chipside (Parking enforcement management systems), preparing correspondence, and maintaining accurate records in line with policies. Assisting the coordination of parking permits, penalty charge notices enquiries, and financial reconciliations, ensuring information is recorded and processed efficiently and in compliance with data protection requirements. Supporting customer and stakeholder communication, including responding to public enquiries, liaising with internal departments and drafting professional responses under supervision. Contributing to reporting and performance monitoring, analysing operational data, assisting with monthly key performance indicators and identifying opportunities for service improvements. Developing a sound understanding of local government processes, governance and customer excellence, while working within the council's values and policies.

You’ll receive structured on-the-job training, dedicated mentoring and support. Your experience gained will provide a strong foundation for progression within business administration, customer service and wider local government roles.

Training:

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

 

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set your work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration qualification.

Training Outcome:

The role will help you develop key transferable skills.

The experience you gain will stand you in good stead for the future and potentially open up options for further employment, if not with the City Council, then with other local authorities and beyond.

We have several employees still with us at the council who once joined as apprentices. Our opportunities are open to all employees and we would encourage anyone joining us to continue their career here.

Employer Description:
This is an exciting time to join Worcester City Council! We may not be a large local authority but we still have ambitious plans, including the development of our historic and beautiful city, increasing tourism and driving economic vibrancy. Worcester City Council is always on the lookout for talented individuals, who want to make a real difference to our city and can help us to continue building on our success. We are committed to seeking excellence in everything we do, including smarter ways of working and enhancing employee wellbeing. We have moved away from traditional ways of working for the majority of our roles, towards hybrid working, including home working, hot desking and flexitime. By encouraging better work-life balance, we gain a healthy, happy, engaged and thriving workforce, who then deliver meaningful outcomes for Worcester.

Working Hours :
Monday – Friday 8am-4pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Computer literate,Time management,Reliable and punctual,Confident