Client Contact Apprentice

Key Accountabilities:

Effectively manage calls and workloads in line with agreed KPI’s, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards Build effective and collaborative relationships across the team, department, and organisation Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules Responsible for following SS&C’s Risk and Compliance policies and procedures

The role-holder will be accountable for the day-to-day management of their workload ensuring they are collectively working with their team to achieve the required target operating measures. They will be responsible for ensuring their knowledge is kept up to date by following regulatory updates and process improvements across the department. Key to this role will be your excellent verbal communication via telephone, customer service and relationship management skills. The main aspect of this role is will be to take telephone enquiries not only from our clients but also our internal clients such as Financial Advisers, Sales Team members, Third Party Service Providers and colleagues. 

Training:

Training will take place at Burnley College 1-day per week, working to complete a Level 3 Business Administrator apprenticeship standard.

Training Outcome:

Potential progression into full-time employment on successful completion of the apprenticeship.

Employer Description:
For close to 40 years, SS&C has developed the technology and services to power our clients' success. With industry-specific solutions from the alternatives space to healthcare to wealth management, SS&C is leading the way toward the future.

Working Hours :
Monday to Friday - hours to be confirmed

Skills:
Communication skills,Attention to detail,Administrative skills,Team working