Care Coordinator / Administrator Apprenticeship

Create and manage rotas; schedule and adjust care visits to ensure continuity of care. Be a primary point of contact for service users, families, and staff; handle queries and escalate concerns appropriately. Maintain compliant records (care plans, risk assessments, MAR charts, incident logs) in line with company policy and CQC requirements. Assist with onboarding of new staff (right-to-work checks, training records, DBS tracking) and maintain personnel files. Monitor punctuality, call logs, and visit outcomes; address missed/late calls and report incidents promptly. Support recruitment and induction administration; coordinate supervisions and appraisals. Produce reports for management and contribute to audits and quality improvement.

Training:
Level 3 Business Administration Apprenticeship standard Level 2 Functional Skills in Maths & English (if required)

*All training will be delivered within the workplace. You will be allocated 6 hours per week ' off the job hours' to complete any apprenticeship training/assingments/meetings. You will be paid for the time you spend training/learning and it will always be within working hours. 

Training Outcome:

Progression to full time permanent role available upon successful completion of the apprenticeship. 

Employer Description:
We concentrate in providing high-quality homecare services without compromising. We provide a wide range of services and cover the districts of Manchester, Salford, Swinton, and Walkden.

Working Hours :
Monday - Friday, 30 - 40 hours per week (to align with apprenticeship requirements), including 6 protected hours per week for apprenticeship off-the-job learning.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative