Business and Administration Apprenticeship

As part of your apprenticeship, you will be involved in the following aspects of our growing business:

Learning all aspects of our evolving Customer Service Centre Gaining knowledge of various ICT systems Understanding complaint handling process and monitoring Reviewing customer feedback and analysing trends Learning how to plan repairs works and organise operative diaries Improving our customer experience and service General administration 

What you will bring to the team:

Skills and knowledge:

Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience

You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.

Training:
Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB 1 day a week On-site in college 

Training Outcome:

Admin Support/Senior Administrator.

Employer Description:
Qualis Group Ltd is wholly owned by the Council and is the parent company of the Group. It has oversight of the overall performance and governance arrangements of the subsidiary companies. A property management company, developer and council services provider – with a difference. Across the Epping Forest District, we’re building much-needed new homes and commercial buildings, and delivering high-quality housing and grounds services on behalf of Epping Forest District Council.

Working Hours :
Monday to Friday, 9.00am to 5.00pm, shifts, may work evenings and weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative