Customer Service Assistant Apprentice Role

Key Tasks/Responsibilities:

Process customer orders using Dolle UK internal systems. Communicate to customers delivery tracking information. Respond and manage multiple inbound calls from customers. Liaise with distribution and warehouse to ensure exceptional customer service standards. Maintain an up-to-date knowledge of company products and services to effectively respond to client enquiries. Escalate complex customer issues to Head of Customer Services for effective resolution. Deliver high standards of Customer Service to all our customers, efficiently communicate by both telephone and email. Collaborate with the Head of Customer Service to ensure proper implementation of customer service policies and procedures. Represent DOLLE UK in a courteous and professional manner at all times, support to Denmark operations where applicable.

Training Outcome:

Opportunities for future responsibities in the role to develop and supported in progression onto further levels of training.

Employer Description:
At Dolle UK we are a market leading loft ladder and staircase supplier as well as handrail banister supplier.

Working Hours :
Monday to Friday, 8.00am to 4.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience