Customer Service Specialist Apprenticeship Level 3 (including Sales Support)

What You’ll Be Doing:

Responding to customer questions via email, live chat, and phone Helping users understand how to use Popcorn CRM features. (Full training will be provided) Logging and tracking support requests Learning how to troubleshoot common issues Help ensure that our customers love popcorn and get full value from their subscriptions Creating and updating help articles and guides Following up with qualified sales leads (no cold calling) Scheduling demos and assisting with onboarding new customers Supporting the sales team with admin tasks and CRM updates Other general support

Training:

Customer Service Specialist Level 3.

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Training Outcome:
Full training and support from a friendly team A chance to grow into a permanent role after the apprenticeship A relaxed, supportive work environment Real responsibility and the chance to make a difference

Employer Description:
Popcorn CRM is a simple, powerful CRM platform designed for small businesses that want to grow without the hassle of complex software. We’re a small, friendly team based in the UK, and we’re passionate about helping our customers build better relationships with their clients.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Problem solving skills,Team working