Customer Service Apprentice Practitioner

Reception & Customer Support.  

Provide efficient, courteous and professional check-in and check-out services Assist in the setup and breakdown of event spaces, meeting rooms, and syndicate areas Greet and assist clients and trainers, confirming event requirements and room setups Operate the telephone system, directing calls and supporting internal communication Handle guest inquiries, resolve complaints, or escalate appropriately for service recovery Provide proactive support to guests across all touchpoints, including reception, events, and dining Maintain a welcoming and organised environment in all public-facing areas and represent the venue positively

Food & Beverage Operations

Assist in delivering all aspects of food and beverage service (restaurant, bar, boost bar, coffee stations & kitchen portering) Ensure cleanliness and hygiene of all catering outlets Support health and safety procedures during service Follow uniform guidelines and uphold presentation standards

Housekeeping Duties

Clean and maintain guest rooms and public areas to the expected standards Perform deep cleaning tasks such as carpet shampooing and stain removal Restock linen, towels, toiletries, and report discrepancies to the Line Manager Assist with laundry sorting and stock rotation

Training:

Training will take place at Ashorne Hill no requirement to travel elsewhere, learning will be a blended approach of face 2 face and some zoom teaching sessions. You'll also have access to a learning platform to access teaching sessions and resources. 

Training Outcome:

Progression from this apprenticeship could be into a Hospitality Management position or wider industry roles.

Employer Description:
Corporate management training provider and learning conference centre

Working Hours :
Working 4 over 7 days, flexible to cover a range of shifts between hours of 7:00am - 00:00pm depending on department/ role covering. Flexibility to work weekends and evenings.

Skills:
Organisation skills,Customer care skills,Team working,Creative,Initiative