IT Support Technician Apprentice

Roles and responsibilities but not limited to:

IT Support:

Logging and processing support calls and tickets Diagnosing and resolving password problems and basic user issues Using ScreenConnect to provide remote assistance to users Talking to staff to determine the nature of problems they encounter Escalating complex issues to senior team members when required Investigating and troubleshooting computer software and hardware faults

IT Environment Management:

Supporting Microsoft Intune and Autopilot device management Assisting with Dell laptop configurations and deployments iPhone management and mobile device troubleshooting through MobileIron Managing Single Sign-On (SSO) user access and basic account issues Supporting software licence management

IT Equipment & Inventory:

Managing stocks of equipment, consumables and other supplies Assisting with cost effective procurement of computer hardware and peripherals Setting up equipment for new staff members Basic repair and maintenance of IT equipment Maintaining accurate asset records

Training:

Information Communications Technician Level 3.

Training Outcome:

Potential for a full-time role upon completion of the apprenticeship programme.

Employer Description:
With over 50 years operating in the infrastructure industry, we have expanded our service capabilities to build a reputation as one of the leading multi-disciplinary engineering specialists in the UK. We operate across a variety of sectors, with Taziker offering a self-delivery capability through our in-house team.

Working Hours :
Monday to Thursday 8:30am - 5pm, Friday 8:30am - 3:30pm

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills