Apprentice Business Administrator

Support all areas of the business including sales, marketing, operations, and administration and interacting with internal or external customers Working to increase efficiency by supporting and working across teams, as well as helping to resolve issues Using IT packages and systems (including Microsoft Office, Hubspot, Wordpress, Zuper) to write letters, emails, proposals, as well as to record and analyse data Updating and reviewing databases, ensuring information is recorded accurately Assisting with drafting correspondence, writing reports, and inputting/ reviewing work Maintaining positive relationships within the team and across the organisation, promoting collaborative working Communicating with internal and external customers, either in person, on the telephone, in writing or on digital platforms Assisting with queries from inside and outside the organisation, while representing the organisation Reviewing processes and providing suggestions for improvements, sharing administrative best-practice across the organisation Managing work priorities and time to meet deadlines and to complete tasks effectively, while managing expectations Organising meetings and events, taking minutes and action logs as needed Assisting with project management, including helping to plan, monitor and report on projects Assist with customer enquiries, prepare quotes, and manage the sales process from start to finish Work with our suppliers and installation teams to coordinate orders and installations Help support the planning and scheduling of servicing and maintenance work, including follow-up actions after bollard services Learn how to source and order products from a range of manufacturers Learn how to use our CRM system (HubSpot) to manage customer relationships and track opportunities Assist in developing and sending email marketing campaigns to drive repeat business

Training:
Business Administrator Level 3 Apprennticeship Standard Apprentices must attend college sessions once a week (term-time) at the Ipswich Road campus, located near Norwich city centre

Training Outcome:
A position may be available for the right candidate following successful completion of the apprenticeship The business is looking for somebody who wants to develop and gain a full-time position following their apprenticeship

You may prefer to focus in a particular area, whether that be sales/operations or office management, in which case we may be able to progress you into a more specific role in the future.

Employer Description:
Rhino Security has specialised in the perimeter protection of private and commercial property for the last 32 years, establishing itself as a trusted advisor with exceptional levels of customer service. We excel in specifying, supplying, installing and maintaining security posts, bollards and barriers throughout the UK, with the sole aim of delivering peace of mind and deterring criminal activity. All our security bollard and barrier ranges include products with different specifications and styles so that you can choose items that will deliver on your security and aesthetic requirements, whether that be telescopic or static, manual or automatic. We also stock a range of cycle shelters and stands, as well as crash-rated street furniture solutions. Our added value comes in the form of a dedicated Aftercare team, coupled with annual maintenance plans which ensure our client’s sites remain secure and fully operational. A brief history: Founded in 1992 by George ‘Tony’ Hamerton, our company began with the goal to improve perimeter security for car dealerships across the UK. After an early career working with some of the world’s most recognised automotive brands, Tony spotted a significant gap in the market. Partnering with the Great British Bollard Company (now Marshalls Street Furniture) as the main agent for the East of England, Tony set out to build a business focusing on providing top-quality security solutions. In his Bedford Rascal van loaded with demonstration bollards, Tony drove across the country and grew his business into a trusted provider. He supplied and installed perimeter security solutions for hundreds of car dealerships, including bollards, barriers, fencing and CCTV. Along the way, he introduced a bollard servicing offering, with Annual Servicing Plans designed to keep our clients’ security solutions in top condition year-round. For over 30 years, we’ve built a reputation for delivering exceptional customer service, which has led to long-standing, highly valued relationships with many of our clients. Much of our business comes from customers who have trusted us for decades, a testament to our dedication to high-quality service and support. In 2022, Tony’s son, James, took the helm. James brought a fresh perspective to the business after a successful career in Sales and Project Management in London’s office design and fit-out sector. His goal has been to modernise and expand, ushering the company into its next chapter of growth. This transformation includes adopting new, streamlining technologies, expanding our product range, and enhancing our supplier network to better serve our existing and new customers. Now, two and a half years into this exciting new era, we’ve grown stronger than ever. With a supply and installation service covering the entirety of the UK, plus shorter lead times thanks to our new warehouse facility, we are ready for the future. Our turnover and headcount in the last two years has also doubled, from £1m-2m and 5-10 respectively. We are proud to say that while our company continues to evolve, our core values remain unchanged: “Deliver outstanding customer service and always do right by our clients and partners.” This is reflected in our current average customer review ratings of 4.8/5 on Trustpilot and 4.9/5 on Feefo, where we also plant a tree for every review we receive with a minimum of 100 a month.

Working Hours :
Monday to Thursday, 08:30 - 17:00 (60-minute paid lunch) Friday, 09:00 - 16:00 (college day, unpaid lunch)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Reliable and self-motivated,Adaptable