IT SUPPORT APPRENTICE

Key Responsibilities:

Helpdesk Support:

Handle incoming tickets via phone and email, providing effective solutions to customer issues. Escalate unresolved issues to Tier 2 support when necessary.

Monitoring & Maintenance:

Monitor cloud and onsite backups, ensuring successful completion and resolving errors. Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures. Check SentinelOne EDR for threats and escalate any alerts.

System Administration:

Basic troubleshooting of Windows OS and Microsoft 365 products. Assist with Active Directory tasks such as user account setup and password resets.

Customer Interaction:

Deliver professional and courteous support at all times. Communicate clearly and effectively, both verbally and in writing.

Skills & Qualifications:

Proficiency in Windows and Microsoft 365. Knowledge of Microsoft Server and Active Directory. Logical problem-solving approach and ability to work independently or as part of a team. Strong communication skills.

Training:

ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 ICT qualification.
Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

Possibility to secure a full-time position after successful completion of the apprenticeship.

Employer Description:
We're not your average IT Support – we're a tight-knit, family-run business that's all about turning tech jargon into plain English. We team up with your company to make sure you're squeezing every last drop of potential out of your technology, ensuring it's a perfect fit for your unique needs. Let's tame the tech together!

Working Hours :
Monday – Friday, between 8:30AM – 5:00PM.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience