Business Administration Apprenticeship

Confirming learner bookings within KPI’s Making calls to Managers to request confirmation of learners and payment of bookings Ensuring the system is updated with booking adjustments and all parties are notified Coordinating with hotels regarding apprentice requirements Answering and transferring internal and external calls Reviewing and contacting self-managed venues and providing feedback to the Programme Account Manager Assisting team members in pursuing venues for online feedback and issue submissions as needed Providing training for hotels and clients on the ServAce learner booking system Managing the Apprentice Inbox, ensuring timely responses to emails Supporting the team with the RFQ process and venue follow-ups Assisting the Apprentice team in achieving overall Apprentice ServAce targets Collaborating as part of a team, providing flexibility to support team members across all areas of the business 

Training:

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

Record and document production Decision making Interpersonal skills Communication Quality IT skills Planning and organisation Project management Relevant regulation Policies External environmental factors Training 2 days a month via Zoom In-house training and mentoring support

Training Outcome:

Possibility of a full-time position upon completion of the apprenticeship. 

Employer Description:
We are dedicated to providing unsurpassed customer service with state of the art technology to enable our clients to streamline the scheduling, booking, and managing of residential & online training.

Working Hours :
Monday - Friday (exact hours to be confirmed).

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Initiative