Apprentice Medical Receptionist

Implement office procedures and work in accordance with written protocols Receive patients, consult with members of the practice team
Process appointment requests from patients by telephone and in person. Use our EMIS Web Clinical System to process requests for appointments and visits Act as a care navigator in directing callers to the appropriate healthcare professional. Use own judgment, practice systems and communication skills to ensure that patients who need urgent consultation are seen according to need. Enter requests for home visits, ensuring to carefully record all relevant details and referring to the duty doctor where necessary. Deal with general enquiries, explain procedures and make both new and follow-up appointments. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery Handle completed repeat prescriptions for the patient and check names and addresses. Registrations of new patients – computer data entry and medical records. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover in accordance with Practice policy and procedures. Process patients’ changes of address – computer data and medical records Advise patients of relevant charges for private (non-GMS) services, accept payment and issue receipts. Ensure a working knowledge of the telephone system during and after hours Respond to all requests and queries from patients, team members and associated healthcare agencies Ensure building security – have thorough knowledge of doors/windows/alarm Input and extract patient information to and from the EMIS Web Clinical System as required. Take messages and pass on information in a timely and appropriate manner Action requests for repeat prescriptions and ensure that they are ready for collection by the patient within 48 hours. Scan, fax and photocopy as required Have working knowledge of the telephone  system, during and after hours Process and distribute incoming and outgoing mail
File and retrieve paperwork update as necessary Clear and re-stock consulting rooms as required Keep the reception area, notice-boards and leaflet dispensers updated, tidy and free from obstructions and clutter Inform line manager of low stock levels i.e. stationary or other supplies Be able to cover all reception positions as necessary to meet the needs of the practice Complete administrative tasks as requested, including requirements of Clinical Coding, management of medication documentation and processing, secretarial duties and support of private work functions, for which appropriate training will be provided.

Training:
The apprentice will receive a level 3 qualification in business administration following the completion of their course. The training for this course will be run through Burnley College. Day release at Burnley College

Training Outcome:

Upon sucessful completion of the apprenticeship you could secure permanent employment. 

Employer Description:
Thursby Surgery is renowned for its commitment to excellence in healthcare. Embracing innovation and adaptability, it responds effectively to the evolving landscape of general practice. By sharing expertise and fostering a collaborative environment, it ensures the highest standards of medical care. Thursby Surgery prioritises the health of its community, advocating for self-care and balancing individual patient needs with those of the wider population. Patients receive high-quality, accessible care delivered with courtesy and responsiveness, making Thursby Surgery a standout choice for both patients and professionals alike.

Working Hours :
Monday to Friday. A staff rota is developed in advance and this may include early starts (7am), late finishes (8pm) and/or Saturday mornings. Shifts to be confirmed.

Skills:
Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative