Apprentice Office Administrator/Customer Service Advisor

You’ll play a key role in supporting their office operations, delivering excellent customer service, and learning the ins and outs of administrative processes in a professional setting.

Key Responsibilities

Assist with scheduling appointments and coordinating engineer visits Support the preparation of invoices, quotations, and customer documentation  Scanning and copying Managing and updating data on Excel spreadsheets Supporting colleagues with any related tasks Handle incoming calls and emails with professionalism and warmth Help manage office supplies and ensure the workspace is clean and organised Maintain accurate records and update customer databases Greet visitors and assist with general enquiries Contribute to social media

Training:
Level 3 Business Administration at Redcar & Cleveland College Functional Skills maths and English, if required

Training Outcome:

An opportunity for a full-time position at the end of the apprenticeship.

Employer Description:
At Wilson Plumbing & Heating we specialise in domestic and light commercial heating. This includes heating system design and installation, boiler replacements, servicing, maintenance, repairs, landlord gas safety inspections, and air conditioning installation. Our team of experienced engineers work with gas, oil, LPG, warm air, and underfloor heating. Established for over 35 years Wilson Plumbing & Heating’s highly trained experienced plumbers and heating engineers are friendly, reliable, trustworthy, respectful, and knowledgeable. We pride ourselves on excellent customer service, immaculate housekeeping, and competitive pricing. As a customer focused company founded on family principals, we will always suggest the best solution for your needs and budget. Good communication is key to our operation to ensure our customers have confidence and clarity from initial contact to completion, whether it be a boiler service or a large installation project.

Working Hours :
Monday to Friday, 8.00am - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Team working,Friendly,Positive,Willingness to learn,Microsoft Office knowledge,Able to work independently,Interest in administration,Calm and methodical