Digital & AI Support Apprentice

Provide IT support via phone, email, in person and ticketing system Troubleshoot issues relating to Windows, Microsoft 365, and Salesforce Manage user accounts, passwords, and permissions Support onboarding and offboarding processes, including user setup and equipment provisioning Log and monitor incidents through JIRA Service Desk Maintain accurate documentation and knowledge base articles. Assist with system improvements and digital transformation projects Support cloud platforms, Zoom telephony, and SaaS applications. Deliver high-quality customer service to all users

Training:

Why choose AI & Digital Support? 
 
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation. 

Accelerate AI adoption Streamline productivity Champion innovation 

The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts. 
 
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments. 
 
Apprentices will learn to use a variety of tools and technologies, including: 

Microsoft 365 Microsoft Copilot SaaS (Software as a Service) applications.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:
Morgan Hunt is a multi-award-winning recruitment agency with over 150 consultants across London, Birmingham, Manchester and Glasgow. We provide specialist recruitment services to over 2,000 clients. Founded in 1994, we’ve become renowned for connecting talented candidates and brilliant organisations within the charity, education, finance, government, housing, professional services, property & construction, social care & health and technology sectors. We’re small enough to care but big enough to make an impact. Our success is our people. We pride ourselves on our commitment to our most important assets – our people – through recognition and rewards. We take care of them so that they can take care of you.

Working Hours :
All details will be confirmed at interview.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills