Customer Service Apprentice

Act as first point of contact for the Company, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate Liaising with suppliers, as required, to work through customer issues Entering accurate notes into a database, including dates for follow up calls Develop and retain product knowledge by attending supplier training events Escalate customer issues to the Supervisor Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks Work collaboratively by sharing ideas, knowledge and resources

Training:
Remote delivery learning in the workplace with once a month college attendance for a workshop

Training Outcome:
For the right candidate a permanent position will be available after the apprenticeship

Employer Description:
The UK’s leading E-commerce retailer selling building materials to homeowners and the trades nationwide – now part of Lords Group Trading Plc. CMO is revolutionising the shopping experience of homeowners and tradespeople through disrupting a predominantly offline market with a digital first proposition and market leading product choice, supported by helpful customer solutions and technical product expertise. CMO has established trusted partnerships with manufacturers and supply partners across the UK with an asset-light business model with the majority of products drop-shipped directly from the manufacturers to its customers. VISION We will be the destination of choice for anyone building or improving homes in the UK MISSION Our mission is to give our customers the confidence they need to build and improve homes through our USP of: --The widest range No limitations on stock holding Catalogue drives deep category authority Agility in launching to market --Specialist expertise Category leading share of service Highly trained product specialists driving c.40% revenue Providing full vertical support for our suppliers --Helpful customer solutions Bespoke technology IP Weekly development cycle Low cost of maintenance versus off-the-shelf platforms PROMISE Good Builds start with our SUPERstores.

Working Hours :
Normal hours of work are 67.5 hours per fortnight (based on an alternating pattern of 37.50 hours per week, and 30 hours the next week), worked Monday to Friday 9.00am to 5.00 pm with a 30-minute unpaid break each day.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Good telephone manner,Computer literate,Standard of written English,Standard of spoken English,Communicates effectively,Trustworthy and reliable