Automotive Parts Advisor Apprenticeship - Invicta Motors FCA Preston

Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts Provide product recommendations, technical advice, and pricing information to customers as needed Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions Uphold company policies and procedures regarding parts sales, returns, and exchanges Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Training:

Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:

The programme typically lasts 12–14 months dependent on the career path chosen, and you'll achieve a nationally recognised qualification All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training centre in Coventry Block training is complemented by a combination of regular coaching visits from one of our experienced coaches, as well as Virtual Classroom sessions and E-Learning modules Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process

Training Outcome:
There are lots of opportunities to develop your career within our expanding Dealer Network Your early development is carefully mapped throughout your apprenticeship journey, with your learning focussed towards achieving an industry-recognised qualification that's recognised across the motor industry This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles

Employer Description:
At Invicta Motors, we go above and beyond to ensure that every customer feels valued and appreciated. Our sales team takes the time to understand each individual's needs and preferences, guiding them through the process of finding their perfect vehicle. We offer a wide range of high-quality cars from various reputable brands, ensuring that there is something for everyone. In addition to our exceptional sales team, we have a state-of-the-art service center staffed by highly skilled technicians. Our service department is equipped with the latest technology and tools to provide efficient and reliable maintenance and repairs.

Working Hours :
Monday - Friday, 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship duration of 30-hours per week. At least 20% of your working hours will be allocated to off-the-job training.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience