Director of Front Office - RAK

Director of Front Office - RAK

We have partnered with this well-established International Hotel Group to find them a dynamic, experienced, and service-driven Director of Front Office to join their leadership team. The ideal candidate will be a hands-on leader with a passion for delivering exceptional guest experiences and driving excellence across all front office operations.

Key Responsibilities to include:

Oversee all aspects of the Front Office, including Reception, Guest Relations, Concierge, Bell Service, and Communications.Train, lead, motivate, and develop the front office team to ensure seamless guest service and operational efficiency.Maintain the highest standards of guest satisfaction, anticipating and addressing guest needs promptly.Manage departmental budgets, forecasting, and cost control while optimizing room revenue and occupancy.Ensure smooth coordination with other departments (Housekeeping, Engineering, Sales, and F&B).Implement and monitor SOPs and brand standards in alignment with company policies.Handle VIP arrivals, guest complaints, and special requests with professionalism and discretion.Support digital initiatives and guest engagement strategies to enhance the overall guest journey.

Requirements:

Minimum 3+ years of leadership experience in Front Office management within a luxury or 5-star hotel environment, ideally in the UAEProven track record in guest satisfaction, team development, and operational excellence.Pre-opening experience is beneficial but not essential for the roleStrong communication and interpersonal skills; fluent in EnglishProficiency in PMS (Opera Cloud or similar) and Microsoft Office applications.Strong financial acumen and analytical ability.Flexible, results-oriented, and able to thrive in a fast-paced, multicultural environment.

Salary Package offered:

AED 17,500 – 20,000 pm all-inclusive and dependent upon experience plus other benefits: annual ticket, annual bonus, medical and life insurance, discounts.

Get in touch: michelle@corecruitment.com