IT Services Apprentice Technical Specialist

Duties will include

The processing of IT access requests Performing a triage role on incoming requests, Processing simple 1st line calls to a resolution for IT business systems

Training:
Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
There are opportunities to progress both within the recruiting team and the wider County Council workforce

Employer Description:
As one of Leicestershire’s largest employers, we’re always striving to recruit high-quality, talented and committed staff.

Working Hours :
Based on Monday to Friday 9.00am - 5.00pm, to be confirmed at recruitment.

Skills:
Communication skills,IT skills,Customer care skills,Flexible and innovative,Positive approach,Good telephone manner