Duty Manager - Luxury 5* Boutique Hotel, Central London

Duty Manager – Luxury 5* Boutique Hotel, Central London

Salary:                Up to £35,000 (including service charge)

Location:           Central London

Are you a passionate hospitality professional with a flair for delivering exceptional guest experiences? We’re looking for an experienced Duty Manager to join the team at a prestigious 5-star boutique hotel in the heart of London.

As Duty Manager, you’ll play a key role in ensuring the smooth day-to-day running of the hotel, leading by example to uphold high standards of service and guest satisfaction. You’ll oversee front-of-house operations, support the management team, and act as the main point of contact for guests and team members.

Responsibilities

Oversee daily operations and ensure an exceptional guest experience throughout the hotelLead and support front-of-house teams, ensuring standards are consistently metHandle guest feedback professionally and proactively resolve issuesSupport senior management in training, development, and staff motivationEnsure compliance with health, safety, and security proceduresMaintain a strong presence throughout the hotel, especially during peak periods

Requirements

Previous experience in a supervisory or Duty Manager role within a 4* or 5* hotelExcellent leadership, communication, and problem-solving skillsImpeccable attention to detail and a genuine passion for luxury hospitalityAbility to remain calm and professional under pressure