Digital Support Champion Apprentice

Provide first-line technical support via phone, email, and ticketing system Troubleshoot user issues with our ERP software, Microsoft Office, and business applications Assist users with password resets, account access, and basic system navigation Support hardware setup including computers, printers, and mobile devices Escalate complex technical issues to senior support engineers Assist with user onboarding and software training sessions Monitor system alerts and perform basic maintenance tasks

Training Outcome:
Following successful completion of the apprenticeship a full time role will be available with further opportunity to work towards a Professional Level 6 Programme

Employer Description:
We are a growing SaaS company specializing in enterprise resource planning (ERP) solutions that help businesses streamline operations, improve efficiency, and drive growth. Our cloud-based platform serves mid-market and enterprise clients across various industries.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working