Customer Service Apprentice

Customer Service Assistant

Dealing with enquiries over the telephone and by email Allocating the enquiries as part of the booking team Providing feedback to customers

As you train and develop in your role, you will gain a clear understanding the different types of valuations and surveys we can offer and explain those to our customers.

Qualities desired:

Outgoing, positive and enthusiastic team member Computer literate, good telephone manner

Training:
All training takes place during paid hours in the office location. Training will take place once per month with your assigned trainer, via Teams online

Training Outcome:
Once you have completed this apprenticeship, you may want to consider undertaking Level 3 Customer Service Specialist or Level 3 Business Administration apprenticeships

Employer Description:
We are residential surveying service provider offering RICS - Home Buyers Report/Help to Buy valuation/Home Condition Report/Probate valuation/ Building Survey services. We also offer Matrimonial Valuation and Independent valuation services.

Working Hours :
40 hours per week including 1 hour paid lunch break Days and hours: Monday-Friday, 9.00am- 5.00pm No weekends/evenings applicable

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills