IT Service Desk Apprentice

Provide telephone, email and remote access support to users of IT systems across multiple international sites within established and strict SLA's & KPI's Take part in the resourcing of the Guru Bar – IT's user facing facility to offer assistance for anything IT related Maintain timely and quality incident closure, aiming for first-time fixes where possible and escalation to next level where required Ensure client satisfaction with timely communications and updates Ensure full and correct information is collected and entered into incident record Ensure that IT solutions are relevant to the business need and developed to meet end user requirements Improve own skills and knowledge with support of the IT Services team and help maintain knowledge documentation for implemented resolutions Actively collaborate with other members of the IT team to distribute workload effectively Understand and adopt the principles of acting as a professional service provider to ensure a consistent standard of support to customers, which will be measured through feedback Contribute to the continuous review and improvement of IT Services team processes Keep up with advances in technology, new software and hardware in order to serve as an advisor to clients and other employees Manage own workload and incident queue whilst monitoring the main Service Desk queue for new incidents and requests, ensuring all calls are kept up to date Understand the responsibilities associated with working in a regulated environment, and adhering to SRA obligations Understand information security and data protection initiatives and regulations Understand and demonstrate a full understanding of information security and data security policies, best practices, and implications

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:
Osborne Clarke is an international legal practice with the goal to help clients and people succeed in tomorrow’s world. In a business environment that’s facing new digital, economic, political and environmental challenges, Osborne Clarke help clients to gain a competitive advantage by providing commercially focused insights and legal services. The company has been around for over 250 years and have a presence across Europe, Asia and the US. Within core sectors, clients range from market leaders to fast-growth companies.

Working Hours :
Your working pattern will be on a rota basis covering Monday to Friday 7am – 7pm based in our Bristol office, with one day per week for study leave.

Skills:
Customer care skills,Problem solving skills,Team working