Deputy Manager

Purpose

To support the manager on day to day operations and development of the service in line with CQC standards To assist the manager of the home in the management and administration of all personnel and material resources of the residential home. To contribute as a deputy manager to the achievement of the authority’s key purposes and to the continuous improvement of its performance. To manage a team of staff providing high quality and innovative person centered care to older people with a variety of needs including those living with dementia

Responsibilities

Managing a staff team to ensure the provision of support to service users.
Implementing and leading best practice for the service user group with complex needs, including those living with dementia. Managing the team to ensure that they are delivering high quality residential care. Managing and running the home according to CQC guidelines The service provided meets all operational requirements, within organisational constraints. Ensure support provided is based on support plans, risk assessments and on current best practice. Carrying out investigations and completing investigation reports as required. To present cases at disciplinary hearings and to attend employment tribunals as required. Provide cover for colleagues. In their absence ensuring the smooth running of the service. Deputise for the Care Home Manager as required. Dealing with complaints and identify learning from all complaint. Managing complaints, within the agreed timeframe. Identify performance issues and take timely action to manage risk to the Organisation. Work in partnership with HR to resolve performance issues.