ICT Support Technician Apprentice - Level 2

Deal face to face with customers in our retail store Diagnose, repair, install and maintain computer and other IT related equipment and services Answering and directing phone calls Organising and scheduling appointments Assist in the preparation of regular scheduled reports Follow office policies and procedures Maintain records held in companies’ electronic systems Provide general support to visitors Act as the point of contact for internal and external clients Any other reasonable duties required by company management

Training:
Level 2 Information Communication Technician Apprenticeship Training is one day per week. Training takes place in Newcastle City Centre On the job training

Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

Employer Description:
Canny Clever is a disruptor in the IT Retail and Support sector, with a primary offer of support services to business clients with a head count of between 1 and 1000. Born out of a frustration at the lack of inspired and ethical support options in the business and tech retail sectors. Canny Clever also provide services to our retail clients, those consumers who need help with phones, tablets, laptops, computers. This is in addition to the supply of new, quality refurbished computers, laptops and gaming systems, accessories, a full diagnostics together with a repair offering.

Working Hours :
Standard hours between 08.00-20.00, Monday- Sunday. Flexibility will be required with occasional late working, early starts. Weekend working will be undertaken on a rota basis.

Skills:
Communication skills,IT skills,Analytical skills,Logical,Team working