Apprentice IT Support Executive

Achieve KPI’s given within your role where they are set out in writing Provisioning customer sales orders and ensuring our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training Actioning and resolving faults, liaising with the necessary clients and colleagues, and documenting via cases Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits To maintain the best professional relationship with our customers Provide assistance to other employees within the business Attend service training and webinar sessions to improve product knowledge To review and interact with our customers where required to improve their customer experience Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate Ensure customer, suppliers’ and employees’ expectations are managed as per our values Use initiative to learn new products & systems and share your knowledge with others

Training:

Information Communications Technician Level 3.

Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls.

Training Outcome:

Working full-time on the IT support desk.

Employer Description:
We provide a range of IT support, hardware and cloud solutions from one-off services to ongoing remote support packages with a dedicated UK IT Help Desk.

Working Hours :
Monday to Friday. Working hours 09:00 - 17:00.

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working