2026 End User Support Apprentice

This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool (Service Now) The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests You will also be involved in stock management, laptop/desktop builds, software deployments and much more

Training:
For this position, you will enrol onto a Information communications technician Level 3 programme, delivered via a virtual delivery model over an 18-month duration This programme will provide you with a strong foundation in IT best practice, skills and knowledge You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team

Training Outcome:
Option to progress onto higher level training 

Employer Description:
Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. We support businesses, organisations, and governments in addressing tomorrow’s major challenges by developing advanced Defence, Security, Cybersecurity, Digital Identity, and Aerospace solutions, in the most sustainable, responsible, and ethical manner.

Working Hours :
Monday - Friday across 3 shift patterns covering hours between 7.30am and 6.00pm

Skills:
IT skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working