Business Administration Level 3 Apprenticeship - Care Coordinator

Key Responsibilities:

Administrative Support: Assist with administrative tasks, ensuring the smooth running of care coordination processes Capacity Management: Support the coordination of changes in care needs and identify emerging capacity requirements Safeguarding & Risk: Ensure safeguarding procedures are followed and contribute to service user risk assessments Maintain integrity when dealing with confidential matters and adhere to company policies Communication: Collaborate with care teams, ensuring accurate and sensitive information sharing in line with data protection regulations Scheduling and Allocation: Efficiently schedule and allocate care workers to client visits, ensuring continuity of care and appropriate skill matching Care Worker Support: Maintain effective communication with care workers, providing support, guidance, and timely resolution of queries Collaboration: Collaborate with healthcare professionals to ensure seamless service delivery Documentation: Accurately complete and maintain all necessary documentation and systems Confidentiality: Handle confidential matters with professionalism and integrity Person-Centred Care: Provide compassionate, empathetic, and person-centred support to clients

Training:

Business Administration Level 3 standard.

Training Outcome:

Possibility of full-time position after successful completion of apprenticeship.

Employer Description:
First City Care Group is committed to delivering outcome-focused support, putting emphasis on individuals’ abilities and aspirations. We believe in empowering those we support to achieve their goals beyond traditional care models. As the Lead Provider for Swindon, we are proud to work in partnership with local authorities to provide domiciliary care for residents, including those discharged from hospital and within our supported living services. We are seeking an Apprentice to join our established team while undertaking a Business Administration course to complement learning within this position. In this dynamic role, you will support our team in a variety of administrative and care coordination tasks, ensuring that care packages meet the needs of service users while maintaining strong relationships with our partner organisations.

Working Hours :
08.30 am - 5.00 pm, Monday - Friday. Some flexibility in hours may be required to suit the needs of the business.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Willing to learn