Service Delivery Administration Apprentice

As an Apprentice, you’ll support the Service Delivery Manager with tasks such as:

Managing the end-to-end delivery of the Motormax camera platform and telematics integrations across customer environments. Acting as the main delivery contact for customers, ensuring clear communication, expectation management, and post-implementation support. Defining project scope, deliverables, and success criteria, creating detailed project plans, and ensuring milestones are achieved. Coordinating with supply chain, technical teams, and installers to manage stock, hardware setup, and on-site deployments. Identifying and mitigating delivery risks through proactive planning and escalation. Monitoring ongoing deployments, tracking progress against SLAs and KPIs. Organising regular check-ins, stakeholder updates, and delivery reviews. Supporting continuous improvement by enhancing delivery processes, documentation, and tools to enable scalable growth.

Training:

This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period. You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.

Training Outcome:

Upon successful completion of the apprenticeship, there will be a full-time position available with the opportunity to become a fully qualified project manager.

Employer Description:
With a shared passion for product innovation and vehicle adaptations, brothers James and Jonathan Haycock established their company in 1996. Specialising in the installation of vehicle electronics, the business grew rapidly as they continually built up their operations throughout the UK. As the company grew, Motormax began to identify requirements in the market which weren’t being met. Many product suppliers/manufacturers took a ‘one size fits all’ approach, not fully appreciating the need for bespoke solutions which met the requirements of the UK’s largest fleets. With extensive industry knowledge and insight, the business took the strategic decision to not only provide an installation service, but to design and manufacture exclusive products. In 2010, Motormax was established and the business has never looked back. Motormax is fully committed to a continual new product development programme and are proud to be known as industry innovators. Working tirelessly, the company strives to anticipate social and legislative change, planning for years ahead to ensure our customers fleets are equipped with state-of-the-art technology. Through the dedication and commitment to developing pioneering road safety solutions, the company has seen significant success and growth. Motormax is now one of the UK’s leaders in vehicle safety solutions, making a substantial impact on improving road safety.

Working Hours :
Monday to Friday 9am - 5pm 1 hour breaks

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience