Tribunals Assistant Apprentice (General Medical Council)

To provide administrative support for the work of the Operations and Development section and to the medical practitioner’s tribunals and interim orders tribunals. Hearing and office-based support is arranged on a rota basis but primarily the role will be hearing based with occasional time spent supporting the wider office administration.

Time supporting hearings will involve several facets including setting up hearing links or hearing rooms in advance, welcoming parties to the hearing environment and making sure they have the equipment and access to systems that they need, document management (uploading and sharing documents) witness support (bringing /admitting witnesses to the hearing, swearing in of witnesses and assisting witnesses), updating our ‘hearing commentary’ system with key information and providing support to doctors during hearings.

Office based administrative support will involve preparing of documents from templates and guidance, processing documentation to be shared in advance of the hearing, supporting attendees to hearings by conducting test calls, updating systems and responding to telephone and email queries.

Main responsibilities

To assist with duties in connection with the running of hearings, including:

Assisting with setting up and clearing hearing rooms. Sending out hearing links and other key prehearing documentation. Providing support to all parties attending hearings including practitioners and their representatives, GMC representatives, witnesses and the tribunal themselves. Assisting the tribunal clerk as required, including administrative tasks to ensure legal compliance and maintaining a log of the progress of the hearing (hearing commentary). Updating documents on IT equipment relating to the tribunal (handheld tablets) and operating other IT systems to allow the hearing to be recorded and accessed.

To support the administration of the Interim Orders Tribunals, including:

The preparing of admin documentation The uploading of documentation to systems Dealing with internal and external queries To ensure hearing rooms are regularly checked, maintained in an orderly state with stationery replenished. To be responsible for dealing with enquires in writing and by telephone. To undertake the general administration of the Section, which will include filing, ordering stationery, checking and maintaining hearing rooms and other general administrative duties. Adopting business improvement principles into the team ethos and contributing to change programmes as they arise. In exceptional circumstances, work from locations other than our Manchester hearing centre and during weekends (this is very rare and on agreement). To understand and apply our safeguarding policy and processes for protecting children and adults at risk of harm (including knowing how to recognise, record and report safeguarding). To support the organisation’s sustainability aims and net zero plan where appropriate. Any other reasonable duties as may be assigned from time to time.

Training Outcome:

The opportunity may offer a permanent role upon completion of the apprenticeship depending on performance and availability.

Employer Description:
Thanks for your interest in working at the MPTS. The MPTS is part of the General Medical Council, or GMC as we’re often known, but is operationally separate. This job pack explains what you need to know to apply for this role. As well as the job description and person specification this pack includes information about: u some of the benefits of working for us u our values u working for us u our environmental impact u why diversity is important to us u support for you u our work as a Disability Confident employer

Working Hours :
Full time (Monday to Friday), flexible working options available. We will consider a range of flexible working options.

Skills:
Customer care skills,Team working,Courteous approach,Strong ability to prioritise,Ability to work with databases,Excellent customer service